Contact Us

Consumers Call Toll-Free (Within Illinois)

Health Insurance and HMO Inquiries

Office of Consumer Health Insurance
(877) 527-9431 (Toll-Free)

Medicare Beneficiaries & Caregivers Inquiries

Senior Health Insurance Program (SHIP) 
(800) 548-9034 (Toll-Free)

All Other Consumer & Healthcare Provider Inquiries

Consumer Assistance Hotline 
(866) 445-5364 (Toll-Free)

Office Locations

Springfield Office	Chicago Office
320 W. Washington Street [View Map] Springfield, IL 62767-0001 Main (217) 782-4515 Main Fax (217) 782-5020 Consumer Complaints Fax (217) 558-2083  TDD (866) 323-5321	IDOI [View Map] 122 S. Michigan Ave., 19th Floor Chicago, IL 60603 Main (312) 814-2420  Consumer Complaints (312) 814-2427 Fax (312) 814-5416

The Department can also aid Spanish, Polish, Korean, Japanese, Urdu, Hindi, and Bengali speaking consumers.

Other Phone Numbers

Pensions

Public Pension
(800) 207-6958

E-Mail Addresses

Speakers/Presentations

Frank.Kisner@illinois.gov - Request a speaker or presentation from the Illinois Department of Insurance

Insurance

DOI.InfoDesk@illinois.gov - Consumer/Provider Questions, Complaints, Claims, Premiums, General Information

Licensing

DOI.Licensing@illinois.gov - Producer, Education, and Other Licenses, License Lookup

SHIP

DOI.SHIP@Illinois.gov - Senior Health Insurance Program (SHIP)

Public Pension

DOI.Pension@illinois.gov - Police, Firefighters, IMRF

Web

DOI.Webmaster@illinois.gov - Website Problems Only

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