DOI Bruce Rauner Governor Anne Melissa Dowling, Acting Director


Department staff is available toll-free at (866) 445-5364 to help individuals affected by the recent storms with the insurance claims process. We can assist with questions such as how to properly document storm damage, whether to make temporary repairs, what a consumer's homeowner policy covers, and what to expect during the claims process.

Department staff will also be available for free one-on-one counseling sessions in affected areas.

Times, dates, and locations will be updated as more information becomes available.

Press Releases and Alerts

Flood Related Links

External Links

Note: Dates on the Department’s consumer fact sheets indicate the date of creation or last revision. In a fast-changing insurance marketplace, the Department continually evaluates these fact sheets to ensure that the information provided is helpful, accurate, and up-to-date.