Welcome to the Illinois Department of Insurance
Complaint Correspondence Center
SSL(HTTPS) encryption of the transmission is used to secure that communication.
Use this secure facility to:
Send Official Response to a specific complaint (Attach multiple documents as needed)
Send acknowledgement, quick note, extension request, or other short comments which don't require an attachment.
*All communications require DOI Complaint Number, Complainant Name, Correspondence Type, and Sender Name and Phone
*Type of Correspondence:
- Select type of correspondence -
- Items REQUIRING attachment
Complete Company Response
Additional Info Company
Partial Company Response
Corrected Company Response
Confidential Medical Records
Supporting Information - Language
Carrier Payment Information
- Items NOT requiring attachment
Request for Extension
Please give us your entity name, your name and your phone number, in case we have questions about your correspondence.
To receive an email summarizing your communication, please provide an email address.
Check this box to remember your settings for subsequent visits to the site.
For communications not requiring an attached document, please enter appropriate information.
(ie. The REASON for an extension request and the DATE we can expect a response)
Please attach Complaint Responses (on company letterhead) and supporting documentation below.
(Please use common file formats: PDF, Word, Excel, TIF, and not password protected.)
To attach files, click the 'Browse' button, select the file to attach, then press the 'Attach File' button.
Each attached file must be less than 4MB. Total size of all attachments should not exceed 19MB.
To remove an attached file, click the 'Delete' link next to the attachment name.
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