Due to ongoing COVID-19 concerns, office locations of the Illinois Department of Insurance are temporarily closed, as staff continues to work on a limited scale. Consumers can submit insurance complaints electronically:
IDOI Message Center or call 866-445-5364. We are working to process and respond to complaints as quickly as possible, but please understand that the response time to answer calls and process complaints may be extended. Thank you.
(Auto, Commercial Property, Homeowners & Renters, Life & Annuities)
Complaints, Claims, Premiums, General Information
DOI.InfoDesk@illinois.gov
Consumer Assistance Hotline Toll-free: 866-445-5364
DOI.Complaints@illinois.gov Toll-free: 866-445-5364
Office of Consumer Health Insurance
DOI.Complaints@illinois.gov
Toll-free: 877-527-9431
DOI.ExternalReview@illinois.gov Toll-free: 877-850-4740
(Police, Firefighters, IMRF)
DOI.Pension@illinois.gov
Toll-free: 800-207-6958
(Producer, Education, and Other Licenses, License Lookup)
DOI.Licensing@illinois.gov
217-782-6366
Senior Health Insurance Program (SHIP) is now under:
Department on Aging Toll-free: 800-548-9034
DOI.Communications@illinois.gov
Request a speaker or presentation from the Illinois Department of Insurance
How to subscribe to a RSS (Really Simple Syndication)