Contacts & Inquiries

Contact Information for Inquiries

Health Insurance and HMO Inquiries

Office of Consumer Health Insurance
(877) 527-9431 (Toll-Free)

Medicare Beneficiaries & Caregivers Inquiries

Senior Health Insurance Program (SHIP) 
Department on Aging (800) 548-9034 (Toll-Free)

All Other Consumer & Healthcare Provider Inquiries

Consumer Assistance Hotline 
(866) 445-5364 (Toll-Free)


Public Pension
(800) 207-6958 (Toll-Free)

Office Locations & Contact Information

Springfield Office

Chicago Office

320 W. Washington Street [View Map]
Springfield, IL

Main (217) 782-4515
Main Fax (217) 782-5020
Consumer Complaints Fax (217) 558-2083 
TDD (866) 323-5321

IDOI [View Map]
122 S. Michigan Ave., 19th Floor
Chicago, IL

Main (312) 814-2420 
Consumer Complaints (312) 814-2420
Fax (312) 814-5416

E-Mail Addresses

Insurance - Consumer/Provider Questions, Complaints, Claims, Premiums, General Information

Licensing - Producer, Education, and Other Licenses, License Lookup

Public Pension - Police, Firefighters, IMRF


Senior Health Insurance Program (SHIP) has moved to the Department on Aging

Media Inquiries


Request a speaker or presentation from the Illinois Department of Insurance

Web - Website Problems Only


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