Consumers Call Toll-Free (Within Illinois)
Health Insurance and HMO Inquiries
Office of Consumer Health Insurance
(877) 527-9431 (Toll-Free)Medicare Beneficiaries & Caregivers Inquiries
Senior Health Insurance Program (SHIP)
(800) 548-9034 (Toll-Free)All Other Consumer & Healthcare Provider Inquiries
Consumer Assistance Hotline
(866) 445-5364 (Toll-Free)
Office Locations
Springfield Office Chicago Office 320 W. Washington Street [View Map]
Springfield, IL
62767-0001Main (217) 782-4515
Main Fax (217) 782-5020
Consumer Complaints Fax (217) 558-2083
TDD (866) 323-5321IDOI
122 S. Michigan Ave., 19th Floor
Chicago, IL
60603Main (312) 814-2420
Consumer Complaints (312) 814-2427
Fax (312) 814-5416
The Department can also aid Spanish, Polish, Korean, Japanese, Urdu, Hindi, and Bengali speaking consumers.
Other Phone Numbers
Pensions
Public Pension
(800) 207-6958
E-Mail Addresses
Speakers/Presentations
Frank.Kisner@illinois.gov - Request a speaker or presentation from the Illinois Department of Insurance
Insurance
DOI.InfoDesk@illinois.gov - Consumer/Provider Questions, Complaints, Claims, Premiums, General Information
Licensing
DOI.Licensing@illinois.gov - Producer, Education, and Other Licenses, License Lookup
SHIP
DOI.SHIP@Illinois.gov - Senior Health Insurance Program (SHIP)
Public Pension
DOI.Pension@illinois.gov - Police, Firefighters, IMRF
Web
DOI.Webmaster@illinois.gov - Website Problems Only