DOI Bruce Rauner Governor Anne Melissa Dowling, Acting Director

Complaint Statistics for 2003

Complaint Statistics Press Release

The Department has changed the way it reports consumer complaint data starting in 2003 (2002 complaint statistics), providing the information in a simpler format. The Department is no longer listing ratios and rankings for companies. The past use of complaint ratios was difficult to explain and a company's rank was often misinterpreted. By providing only the essential information, The Department can supply the information consumers need to make better-informed decisions when choosing an insurance company.

Composite of Insurance Complaints

Comparison of Complaints by Coverage and Reason

Complaints Statistics of Insurance Companies By Coverage Type