DOI Bruce Rauner Governor Anne Melissa Dowling, Acting Director

Complaint Ratios for 2002

Complaint Ratio Press Release

The Department has changed the way it reports consumer complaint data in 2003, providing the information in a simpler format. The Department is no longer listing ratios and rankings for companies. The past use of complaint ratios was difficult to explain and a company's rank was often misinterpreted. By providing only the essential information, The Department can supply the information consumers need to make better-informed decisions when choosing an insurance company.

Composite of Insurance Complaints

Comparison of Complaints by Coverage and Reason

Complaints Statistics of Insurance Companies Showing 10 or More Complaints for Coverage Type